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Customer Service Representative - Mansfield, OH

Company Name:
Arca24.com
Salary period: Annual
Additional classifications: Customer Service
InfoCision's MEDIA department is currently seeking Inbound Telesales Representatives in Mansfield, OH. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Position Summary:
This position is a consultative professional sales position within our MEDIA department. Individuals in this position are responsible for residential cable, Internet, home phone, and home management services. This professional is responsible for learning a customer's household needs and making recommendations while maximizing revenue for our client.
This position is required to sell, transfer, provide information, and offer assistance on all aspects of cable services to potential and current customers by telephone.
Essential Job Functions:
Conducts proactive consultative needs analysis with new and existing customers. They are experts in all products, services and packages in order to support the needs of our customers. Answers inbound residential customer calls, covering a full range of cable services, including obtaining all information necessary for resolution of transactions. Calls must be handled in a timely and professional manner and in accordance with company policies and procedures. Achieves all sales standards set for the department by following the established departmental policies and procedures. Demonstrates full understanding of current campaigns and offerings and has the ability to communicate them clearly to customers at every sales opportunity. Provides quality customer service over the phone, including information regarding products and services. Responds to customer complaints in a professional manner; attempts to resolve complaints successfully and upsell in accordance with established guidelines. Maintains call and data entry accuracy levels. Completes all other duties as assigned.
Job Requirements:
Excellent customer service and sales skills required Ability to continuously learn and retain knowledge of new services and promotions being offered by the company Ability to learn and execute marketing/selling techniques Requires strong interpersonal skills including excellent time management, listening and people skills Ability to work in a fast-paced, highly demanding and high stress work environment Ability to multitask Strong verbal and written communication skills, basic math, reading, writing, and organizational skills and problem solving capabilities with strong initiative Must have pleasant personality and telephone manner and be capable of working independently Strong critical thinking and problem resolution skills with a can do attitude The ability to adapt well to change Computer skills required
The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed by individuals assigned to this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position.
Preferred Qualifications:
At least one year of previous or current sales experience
Benefits:
Weekly pay Weekly commission bonus opportunities Progressive and competitive pay programs Flexible Schedules Paid Holidays and Vacation Time Employee Referral Program On site fitness center and Nurse Practitioner Medical, dental, vision, and life insurance Employee Assistance Program 401(k) retirement savings plan with company match
Work happy. Live well. APPLY today!
InfoCision is an equal opportunity employer.

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