Service Advisor Automotive
Mansfield, OH Mansfield, OH Full-time Full-time From $44,000 a year From $44,000 a year 1 day ago 1 day ago 1 day ago Automotive Service Advisor PURPOSE:
The service advisers most important duty is customer service.
Advisers also initiate automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
ESSENTIAL DUTIES:
Ascertain automotive problems and services by listening to customer's description of symptoms Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates Obtaining and providing contact telephone numbers; answering questions and concerns Arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Perform other duties and responsibilities as assigned
Qualifications:
At least 1
years of experience in a service adviser role or equivalent.
Possess a strong commitment to customer service Ability to multi-task and work in a fast paced environment Honest, goal-oriented and energetic team player Previous dealership experience preferred, not required Must have computer proficiency -Valid / Clean driver's record.
Job Type:
Full-time Pay:
From $44,000.
00 per year
Benefits:
401(k) Dental insurance Employee discount Life insurance Paid time off Vision insurance Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
1 year (Preferred) License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The service advisers most important duty is customer service.
Advisers also initiate automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
ESSENTIAL DUTIES:
Ascertain automotive problems and services by listening to customer's description of symptoms Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates Obtaining and providing contact telephone numbers; answering questions and concerns Arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Perform other duties and responsibilities as assigned
Qualifications:
At least 1
years of experience in a service adviser role or equivalent.
Possess a strong commitment to customer service Ability to multi-task and work in a fast paced environment Honest, goal-oriented and energetic team player Previous dealership experience preferred, not required Must have computer proficiency -Valid / Clean driver's record.
Job Type:
Full-time Pay:
From $44,000.
00 per year
Benefits:
401(k) Dental insurance Employee discount Life insurance Paid time off Vision insurance Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
1 year (Preferred) License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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